Important Customer Alerts
Notice to Customers Concerning the Equifax Breach
On September 7, 2017, Equifax announced the records of approximately 143 million Americans were breached between May and July of this year. Customer information maintained by Santa Cruz County Bank has not been breached. For helpful information on protecting your identity please click here. Concerned about the Equifax breach? See our FAQ to learn more about the breach and how to protect yourself.
- I’ve been hearing about the Equifax breach in the news. What happened?
Equifax, one of the three major credit bureaus, experienced a massive data breach. The hackers accessed people’s names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. They also stole credit card numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people.
- Was my information stolen?
If you have a credit report, there’s a good chance it was. Go to a special website set up by Equifax to find out: equifaxsecurity2017.com. Scroll to the bottom of the page and click on "Potential Impact," enter some personal information and the site will tell you if you’ve been affected. Be sure you’re on a secure network (not public wi-fi) when you submit sensitive data over the internet.
- How can I protect myself?
Enroll in Equifax’s services.
Equifax is offering one year of free credit monitoring and other services, whether or not your information was exposed. You can sign up at equifaxsecurity2017.com.
Monitor your credit reports.
In addition, you can order a free copy of your credit report from all three of the credit reporting agencies at annualcreditreport.com. You are entitled to one free report from each of the credit bureaus once per year.
Monitor your bank accounts.
We also encourage you to monitor your financial accounts regularly for fraudulent transactions. Use online and mobile banking to keep a close eye on your accounts.
Watch out for scams related to the breach.
Do not trust e-mails that appear to come from Equifax regarding the breach. Attackers are likely to take advantage of the situation and craft sophisticated phishing e-mails.
- Should I place a credit freeze on my files?
Before deciding to place a credit freeze on your accounts, consider your personal situation. If you might be applying for credit soon or think you might need quick credit in an emergency, it might be better to simply place a fraud alert on your files with the three major credit bureaus. A fraud alert puts a red flag on your credit report which requires businesses to take additional steps, such as contacting you by phone before opening a new account.
How do I contact the three major credit bureaus to place a freeze on my files?
Equifax: Call 800-349-9960 or visit the Equifax website
Experian: Call 888-397-3742 or visit the Experian website
TransUnion: Call 888-909-8872 or visit the TransUnion website
- Where can I get more information about the Equifax breach?
You can learn more directly from Equifax at equifaxsecurity2017.com.
You can also learn more by visiting the Federal Trade Commission’s web page on the breach at: The Equifax Data Breach: What to Do.
Contact us immediately if you suspect fraud or identity theft on your accounts.
We encourage you to read all the information and links provided below for your education and identity protection.
Online security is our top priority. Here are current resources for your online banking awareness and education.
For Individuals and Businesses: Identity theft continues to be one of the fastest growing crimes in the United States, and has ranked as one of the top consumer concerns for the past several years. The Federal Deposit Insurance Corporation (FDIC) has produced a multimedia presentation to help consumers protect themselves from identity theft. The presentation provides information on steps consumers should take to secure their computer and protect themselves from identity theft, as well as actions consumers should take if they become a victim of identity theft.
Please be aware of phishing schemes, phone scams, text messages and emails that may be fraudulent.
In an effort to protect your identity and your accounts, Santa Cruz County Bank will never email you asking for account information. If you receive an email asking for any non-public information, please contact us immediately.
Please note that Santa Cruz County Bank does not send unsolicited text messages to our clients to request information. If you receive a text relating to your accounts with Santa Cruz County Bank, please disregard the message requesting you to call an 800 number and report this to us immediately by calling 831.457.5000.
If you receive a phone message from Santa Cruz County Bank requesting personal information, transaction information or account information, you can always verify with us the validity of the call by contacting us directly at 831.457.5000.
Online Banking, Data Security & You
When it comes to your online security, one of the most important tools is to understand the safety and security measures you can take to ensure maximum protection. We encourage you to read the information provided in the link below to help you safeguard your information.
Preventing Identity Theft:
Santa Cruz County Bank is pleased to provide you helpful information on how to protect yourself from Identity Theft. Click here to open a printable brochure.
FDIC Insurance Information:
What amount of insurance coverage do I have for my accounts?
The FDIC Standard Maximum Deposit Insurance Amount (SMDIA) for deposits has been permanently increased to $250,000 per depositor per insured financial institution.
FDIC Coverage Over Basic Insurance
The FDIC provides separate insurance coverage for deposit accounts held in different categories of ownership. It is possible to qualify for more than the current $250,000 in coverage at one insured bank if you own deposit accounts in different ownership categories. The ownership categories are (1) single, (2) joint, (3) revocable trust (informal revocable trusts such as Payable-on-death accounts and formal revocable trusts such as living/family trusts created for estate planning purposes), (4) irrevocable trusts, (5) certain retirement plans, (6) employee benefit plans, (7) business (corporation, partnership, unincorporated associations), and (8) government. For more information on coverage, visit fdic.gov .
Important Information for our Businesses and Individual Taxpayers:
As a reminder to our local business owners and individual taxpayers, the government issued a regulation that provides the Federal Tax Deposit coupons will no longer be accepted. The IRS recommends the Electronic Federal Tax Payment System (EFTPS), which is a free service from the U.S. Department of the Treasury. EFTPS is a convenient way to make federal tax payments online or by phone, 24/7. It's secure and easy to use. To enroll, visit eftps.gov or contact EFTPS Customer Service at 1-888-434-7338.
If you cannot afford your monthly mortgage payments and wish to avoid foreclosure, you may be eligible for a loan "workout" or modification. We determine eligibility for loan "workouts" on a case-bycase basis. Among other things, we will consider the value of your property and your ability (based on your current income) to make monthly mortgage payments in accordance with the "workout." You may also qualify to refinance your current loan with us, including a short term payment deferment.
If you are interested in exploring any of the options listed above, you will need to provide us with certain financial information, including the following: your most recent paystub, list of current monthly expenses, your most recent tax return, bank statements, a current valuation of your property, if available (such as an appraisal) and a written explanation detailing your need for a loan "workout" or modification.
If you would like to discuss your options to avoiding foreclosure with us, please call the Loan Administration Manager or Chief Credit Officer of Santa Cruz County Bank at 1-866-776-6807. You may also contact the Department of Housing and Urban Development (HUD) to find a HUD certified housing counseling agency by calling 1-800-569-4287. Additional information is made available by HUD on its website at http://www.hud.gov .